zapkvm.blogg.se - Principles and ethics of tour guiding pdf

Ways to handle demanding & difficult customers and situations.Customer expectations and how to fulfill them.How to deliver excellent customer service.The definition of good customer service.Appreciate the importance of professional ethics and commit to the code of conduct.įirst Day – Foundations of Customer Service Excellence.Improve the Quality of Communication across diverse groups with different cultural backgrounds.Enhance Cultural Competency and Awareness Levels.Address difficult situations effectively and Handle customer complaints and grievances.Demonstrate a thorough understanding of the concept of customer service excellence and employ the best practices in order to deliver exceptional service.Apply the principles of effective customer service in practice.Upon the successful completion of this training program, the participants will be able to:

Tour and Travel Agency Managers and Senior Stuff.

This program places particular emphasis on tourism industry players, namely the following: This Training Course on Customer Service Excellence and Professional Ethics in Tour Guiding in Bogota, Columbia is designed for those who are willing to maximize organizational performance by adopting outstanding customer service culture and professional ethics.

Throughout the course of the program, the delegates will master the art of customer service excellence, learn how to deal with difficult customers, hone their problem-solving abilities, and commit to a code of conduct and professional ethics that span the tourism industry. This short-term extensive training program has been designed specifically for the Members of Tour Operators, Professional Travel Guides, Sightseeing Guides, and Agents. Demonstrating Seamless service can bring more business and help you build long-term relationships with your clientele, affecting the organization’s image, reputation, and income levels. Every customer has to be handled in an exceptionally positive and professional way that is efficient and responsive. In addition, considering today’s social and digital era, one incredible customer service experience that fits within every frame of professional ethics can instantly be translated to dozens more.Ĭustomer experience and Professional Ethics training is crucial for any organization that works with people. The relationships developed through a single great customer interaction not only help to deliver a sale but can create a loyal customer that generates sales in the future. Customer Service is a vital element of business operations that can make a great impact on the overall success of the entity.